Guts.com Online Casino Review
Guts.com is an online casino that is owned by the Norwegian publicly listed company Gaming Innovation Group. Launched in May 2013, Guts is the oldest and best established site in the Gaming Innovation Group's online casino portfolio, which also includes the Rizk, Thrills, Betspin and Kaboo casinos.
Based on our extensive and independent research, we find Guts Casino to be an excellent, full-service online casino, with a huge range of promotions, features and games that will appeal to a wide variety of players.
How Will the Casino Be Reviewed?
In order to provide a consistent and high-quality review, will use the following criteria to evaluate this casino:
Reputation and trustworthiness - this criterion will examine the reputation and credibility of the casino's licensing bodies, and the casino's reputation in the industry along with its general trustworthiness.
iGaming software - this criterion will take into account the quality of the gaming software used by the casino.
Games offered - this criterion will consider the variety and quality of the games that the casino offers.
Support and customer service - this criterion evaluates the quality and speed of the support and customer service provided by Guts.com.
Promotions and bonuses - in this criterion we will examine the sign-up bonuses and promotions that Guts Casino offers. We will also take a look at the fine print for these bonuses.
Deposits and withdrawals - this criterion will discuss the deposit and withdrawal methods available and the maximum and minimum amounts that can be deposited and withdrawn. We will also take a look at the speed with which deposits and withdrawals are processed and how much of the deposit must be gambled before the money is eligible for withdrawal.
At the end of each of these criteria, we will sum up our overall opinion in a "final word" section. Each of the above six criteria will also be given a rating out of 10, these scores will then be added together and given a proportionate score out of 100. We will also discuss any additional features of interest in an unrated "miscellaneous" section.
Reputation and Trustworthiness
Guts Casino operates under the gaming license of MT SecureTrade Limited, an entity approved by the Malta Gaming Authority and the Gambling Commission of Great Britain.
While the Malta gaming authority had issues with regulation and credibility in the mid-2000's, it has steadily improved its reputation in recent years and it now licenses many well-respected online gaming entities. As of 2017, we would consider it a gaming authority of good standing.
The gambling commission of Great Britain is without a doubt, one of the best-known and most respected online gaming commissions in the world.
As far as regulation goes, we consider Guts.com to be overseen by two quality regulatory bodies.
Guts Casino is a trustworthy casino with an excellent reputation amongst players and industry bodies, with sites such as Casinomeister.com, ThePOGG.com and Gambling.com giving the website consistently high rankings and reviews.
Casinomeister.com has also awarded Guts Casino a prestigious Meister Award for "Best Global Casino of 2014" along with awarding its parent entity, the Gaming Innovation Group, the coveted Meister Award for "Best Casino Group of 2016".
There is absolutely no doubt that players will receive any payouts they are owed from Guts.com. The casino is one of only 22 global casinos that has been awarded the highly sought after title of "Deposit Guarantee Casino" by ThePOGG.com. This means that the casino is so well trusted by ThePOGG.com that players will receive their deposit back from the website itself if they are not paid out by the casino!
The fact that another two of the Gaming Innovation Group's online casinos are on this list (Betspin and Rizk), says very good things about the trustworthiness of the parent company.
The Final Word - Since bursting onto the scene just four years ago, Guts Casino has rapidly established itself as a reputable and trustworthy online casino.
The fact that it is ranked highly by trusted websites is telling, and the fact that it has received several prestigious awards in such a short period (after just one year of operation for the 2014 individual Meister award), bears testament to the fact that this is a trustworthy and professional casino, operated by a competent and ethical parent entity.
We award Guts.com full marks in this category.
Reputation and Trustworthiness Score: 10/10
Along with knowing when to cut losses, the most important factor that determines a player's long-term, online winnings or losses, is the quality and payout frequency of the iGaming software the casino uses.
While Guts.com uses several types of iGaming software, the three most widely used - Microgaming, Net Entertainment and Betsoft Gaming - are of the highest quality and have excellent reputations in the iGaming industry.
Microgaming is the oldest and most reputable developer of online gambling software, and has been in operation since 1994. Since then it has paid out more than 280 million Euros in jackpots. Microgaming has a huge market share and develops all manner of iGaming software.
Net Entertainment was founded soon after in 1996 and is the dominant force in Flash-based instant-play iGames (which is what Guts.com uses exclusively). They produce some of the best slot and table games on the market today.
Both Microgaming and Net Entertainment games have convenient features such as "auto-play" that allows players to bet a set number of spins without having to click for every spin. They also have an auto-hold function for games such as video poker, that gives players a recommendation on what cards to keep, based on mathematical probability.
Although not as popular as these two main providers, BetSoft Gaming is an up-and-coming competitor, specializing in 3D slot games. They supply Guts with its extensive 3D iGame portfolio.
Other iGaming software used to a lesser degree includes, NYX, Play N GO, Scientific Games, Quickspin, IGT and Yggdrasil. While these companies may not have the market share of the other three developers, they nevertheless make quality products.
Evolution Gaming provides Guts.com with its live casino games. While we were generally impressed with the live gameplay, there were several software glitches and timeouts over the course of several hours of gameplay, that occurred on the server-side.
The Final Word - It is hard to fault Guts Casino when it comes to its gaming software. It predominantly uses software by two respected and well-established developers for most of its games, along with a promising up-and-comer for its 3D slots. Its second-tier software also comes from smaller but no less reputable developers. All in all, this criterion gets a very high score and is only lowered slightly by a few live casino technical issues.
iGaming Software Score: 9/10
The number of games on offer at Guts.com is truly staggering, with 680 total games at our count. Such a breadth and depth of gaming options means that even the most selective players will find something to keep themselves entertained.
All of these games (with the exception of the progressive jackpot games and live casino games), can be played without real money, which gives players the opportunity to dip their toes in the water before diving into the deep end.
Guts Casino has hundreds of video slots and classic slot games, along with an extensive 3D slot game selection, with everything from popular favorites such as Starburst, Greedy Goblins and Gonzo Quest, to lesser known gems such as Rook's Revenge and Eye of the Kraken.
One drawback with the slot games for this casino is that the overwhelming majority of the games have relatively high minimum bets. Staff could only point us to one slot game (Pimped) that had a 1c minimum bet, with most slot games requiring a minimum bet of 20c or higher.
Guts.com has hundreds of slots games ranging from well-known favourites to never before seen games and everything in-between.
Guts has an excellent selection of 26 progressive jackpot games, ranging from small, thousand dollar prizes, to huge multi-million dollar jackpots.
Mega Moolah has a huge current jackpot of almost 6 million dollars.
Guts.com offers 16 different types of video poker, with everything from casino staples such as single hand Jacks or Better, to All-American multi-hand poker on offer.
Microgaming and NetEnt video poker games will automatically hold the statistically best cards for you.
Guts.com has an extensive table game selection with a total of 43 different types of table games including:
Blackjack (single and multi-hand)
Pai Gow Poker
Roulette (American, European, French and English)
Guts really impresses with its live gaming offering, with over 31 different live games. Games include many types of poker, blackjack, baccarat and roulette. Guts also offers roulette games with dealers that speak German and Swedish.
Room availability is excellent and, while we did encounter the occasional software glitch (discussed above), we played for many hours at different intervals and noticed that at most, only two of the gaming rooms were ever offline.
All of the dealers had personality, spoke good English and greeted and interacted with players in a friendly manner. Unlike many live online casino "farms" where all one can see in the background is other tables, all of the Guts.com games we played were set in plush, contemporary surrounds, giving the gaming an exclusive feel.
All live casino games have classy looking environments and friendly staff.
Guts launched its sports betting operation in 2014 and since then it has gone from strength to strength. Its sportsbook is powered by its own iGaming Cloud software, which is refreshingly sleek and unique when compared to the vast majority of sports betting sites, which only dress up identical software in their company colors.
Guts Sports has over 22 betting markets, along with live betting and occasional cash promotions for members. While it may not have the breadth of some of the bigger sports betting websites, it has incredible depth in specific markets such as European and English football.
The Guts.com sportsbook has a huge array of European and English football markets, with over 46,705 football betting options available at the time of writing.
The Final Word - Guts has a huge and varied selection of games and its live casino games are of an especially high quality. Even the most fickle punter will find something appealing on this site.
Apart from the lack of "penny slot" games, there is little not to like here.
Games Offered Score: 9/10
Support and Customer Service
Guts is ALL about customer service. Their official corporate slogan is "treat customers right" and in our experience, they seem to be living up to this credo.
Guts offer both an email support address and a quick and convenient live chat option. The live chat option is seamless, with wait times of no more than six minutes. Support staff are cheerful, courteous and incredibly helpful.
Staff are simply there to help, and will not try to push deposit bonuses or other promotions onto players like some less scrupulous casinos.
After each online chat, players are asked if they were satisfied with the assistance provided and have an option to comment further on the support officer's performance. We find this to be a nice touch, which is demonstrative of a commitment to high standards of customer service.
We also tested the site's email response times, with two separate emails. Response times were six hours and three hours respectively, which is lightning fast in the world of online casino support.
The Final Word - Customer service is definitely this casino's strong suit. Everything from answering questions to assisting with banking issues and account setup was quick and painless. Staff were also very friendly and went over and above to assist in any way they could.
We awarded full marks in this category.
Support and Customer Service Score: 10/10
Promotions and Bonuses
Guts Casino currently has a number of promotions running including:
A free signup bonus - 10 deposit-free spins on the Piggy Riches slot game.
A welcome bonus - up to a $500 welcome bonus and 100 free spins over 10 days on the Red Riding Hood slot game when you deposit a minimum deposit of $20.
Double deal Monday - a 40% bonus up to $40 and 15 free spins on the Hot Sync slot game.
Thursday triple - if you deposit and play on Thursday you will get up to 60 free spins on the Riches of Ra slot game.
Live casino cashback - every Monday, players receive 10% of their losses or 5% of their winnings from all live dealer games played on Friday, Saturday and Sunday.
Guts is also currently running a three-week "Spring Spins" promotion. Wagering fills a "progress bar" that allows players to choose from a selection of free spins on various games.
Guts Sportsbetting also offers members the occasional cashback offer.
Guts Casino has an exclusive, invitation only, "Loyalty Squad" membership program with entry contingent on wagering activity. Benefits include priority payouts, anniversary bonuses, VIP support and exclusive offers. While this is great for regular gamblers, it would be nice to have some sort of point-based scheme for long-term recreational players.
The Fine Print
As with all online casinos, Guts.com has wagering requirements. Normal bonuses must be wagered 35x before the funds can be withdrawn, 150% bonuses must be wagered 40x and 200% bonuses must be wagered 45x.
Different games will contribute a different percentage to these wagering requirements. Slots and other games contribute 100%, "classic slots" contribute 75% and all table games and video poker games contribute 0%.
While these requirements are part and parcel of the online casino industry, and are actually quite fair when compared to others casinos that have 100x or even 1000x (yes you read that correctly!) wagering requirements, we find the 0% rule to be a little unfair to dedicated table game players.
The Final Word - Guts Casino offers a good range of promotions and bonuses. While we like that the wagering requirements are relatively low when compared to some other online casinos, the fact that table games contribute to 0% of the wagering requirement leaves a sour taste in our mouth. The absence of a non-high roller rewards program is also a little disappointing.
Promotions and Bonuses Score: 7/10
Deposits and Withdrawals
Guts accepts a number of deposit options such as Visa and MasterCard, Paysafe, Neteller, Skrill and EcoPayz. Visa and MasterCard incur a 2.5% fee while the other payment methods are free.
Deposits are instantaneous and the minimums and limits are as follows:
Visa and MasterCard - minimum $10/maximum $2000
Paysafe - minimum $10/maximum $1500
Neteller - minimum $10/maximum $5000
Skrill - minimum $10/maximum $5000
EcoPayz - minimum $10/maximum $10,000
When it comes to withdrawals, money that has been deposited by you into your account must be wagered at least once. The casino will also usually only ask for verification after a total of €2300 has been withdrawn. This is convenient and forward thinking, as many online casinos make small-time gamblers go through an arduous process to withdraw relatively minor amounts.
Withdrawal times and methods are as follows:
Skrill - instant
Neteller - instant
Ecopayz - instant
PaySafe - instant
Trustly - instant / 1 banking day
Visa - 1-3 banking days
Bank Transfer - 5-7 banking days
While the deposit and withdrawal options are secure and varied, they don't really compare to some other operators who have literally dozens of options. It would also have been nice to see a PayPal deposit and withdrawal option, as this is becoming an increasingly popular payment and withdrawal method.
The Final Word - there is absolutely no question that Guts will pay you your winnings and we especially like that players can withdraw a total of €2300 without needing to provide verification. That being said, a greater variety of deposit and withdrawal options that include PayPal would be nice.
Deposits and Withdrawals Score: 9/10
Guts Casino has a minimalist cartoon aesthetic, that strikes the right balance between providing players with important information and lots of empty space - a refreshing change from the cluttered, "noisy" page layouts we've seen on many casino sites over the years.
The less cluttered look of Guts.com is a welcome change to many online casino layouts.
We also like that Guts casino has a comprehensive responsible gambling section, with users being able to use preventative tools such as, deposit limits, loss limits, wagering limits, sports book wagering limits and session time limits. Guts can also close your account permanently should you so request.
Guts Casino also has an excellent mobile website that allows you to play your favourite games on the go, as well as participate in live casino games. While it does not have the variety of the full site, it still has hundreds of slot games and dozens of table games and live casino games on offer.
Guts.com has a slick mobile website with hundreds of online games including live casino games.
All in all, Guts Casino is a reputable and respected casino that stands out for its stellar reputation, its use of excellent iGaming software, a huge selection of games and impeccable customer service. Apart from a few minor kinks, there is very little not to like about this casino.
As we log out of Guts.com at the end of this review, we can't help but feel that this is one of the few casinos out there in the online gambling jungle, that genuinely values its customers and tries to make its way in the world doing as little evil as possible. For this and the many reasons above, we highly recommend it.